Neel terms of use

Last updated: 26 October 2026

These terms are between you and Multicatalyst, a sole proprietorship in Bengaluru, India ("we", "us"). They cover your use of Neel at home-assist.multicatalyst.ai and in the Neel phone apps. By using Neel, you agree to them.

1. What Neel is

Neel is a private household assistant. If you connect them, it reads your Gmail and Google Calendar read-only. It can find food and book tables through Swiggy, but it orders or books only after you tap Yes on a preview.

Neel is invite-only and in early use. Features may change or stop.

2. Who can use it

• You must be 18 or older, and invited by us.
• Connect only accounts that are yours, or that you are allowed to use.

3. Your part

• Check every preview before you tap Yes. An order or booking is made with Swiggy on your Swiggy account, and you pay Swiggy for it.
• Never share passwords, OTPs, UPI PINs or card numbers in chat. Neel never asks for them. If something asks, it isn't us.
• Don't use Neel to break the law, to harm anyone, or to get around its limits or security.

4. Orders and bookings

• Swiggy, Instamart and Dineout orders and bookings are between you and Swiggy, under Swiggy's terms. Prices, delivery times and availability come from Swiggy.
• We are not responsible for the food, the delivery, the restaurant or refunds. Cancellations and refunds go through the Swiggy app.

5. AI can be wrong

Neel uses AI to read your mail and answer questions. It can misread a date, miss an email or get something wrong. Check anything important, such as flight times, bill amounts and bookings, at the source before you rely on it.

6. Your data

How we handle your data is in our privacy policy. You own your data. You let us use it only to run Neel for you.

7. Cost

Neel is free for invited households for now. If that changes, we'll tell you first, and you can leave.

8. Ending use

• You can stop at any time: disconnect your services, and ask us to delete your account.
• We can pause or end your access if you break these terms, or if we stop running Neel. If we stop it, we'll give you notice where we can, and delete your data as the privacy policy says.

9. No guarantees

We provide Neel "as is". We try to keep it working and correct, but we can't promise it will always be available or error-free.

10. Limit of liability

As far as the law allows, we are not liable for indirect losses, or for losses caused by Swiggy, Google or another provider. Our total liability to you is limited to ₹1,000.

11. Changes to these terms

We may update these terms. We'll change the date at the top, and tell you in the app for big changes. If you keep using Neel after that, you accept the new terms.

12. Law

Indian law applies. Courts in Bengaluru, Karnataka have jurisdiction.

13. Contact

Multicatalyst (sole proprietorship), Bengaluru, India
Email: [email protected]